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#117999 11/10/07 10:51 AM
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I have a customer with a 124i and a ultramail voiucemail, every couple of months the voicemail just locks up and only a reset will cure the problem. As per NEC I have replaced the voicemail and upgraded the s/w on the 124i to the latest version. It is still happening, any idea?

thanks,

chris

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#118000 11/11/07 11:15 AM
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Have you tested loop current disconnect?

Place a battey backup in the sytem?

Change the earth ground. One would be surprised how a natural earth ground fixes the unknown.

#118001 11/11/07 11:20 AM
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Have you tested loop current disconnect?

Place a battey backup in the sytem?

Change the earth ground. One would be surprised how a natural earth ground fixes the unknown.

#118002 11/11/07 11:25 AM
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Is a capacitor intermittently failing in the power supply?

Have you changed the Power supply?

Can you drive a ground rod?

#118003 11/11/07 11:27 AM
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Oh. its a bad hard drive.

#118004 11/12/07 04:03 AM
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This is a flash based ultramail and I have already changed the ksu.

Regards,

Chris

#118005 11/13/07 03:39 AM
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new topic:

how do we change the outgoing message on our voicemail - there's a separate one for evenings and weekends that will not let us change.

thanks.

#118006 11/13/07 04:25 AM
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Welcome to the board Mainline.

You will want to create a new topic rather than posting your question in an existing topic. Otherwise, your post may not receive any attention. The "Post New Topic" button is at the top right, and bottom left of the page.

You will need to include some details about what type of system and voicemail you have. Procedures and capabilities can vary a great deal from product to product.


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