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Joined: Feb 2002
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OP
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Joined: Feb 2002
Posts: 56 |
<font face="Verdana, Arial" size="2">Originally posted by martin:
i noticed you said provider tested lines for
polarity. how about loop current? that equip might be sensitive to spikes.
martin</font> I wish I could tell you. WE have spoken with at least ten different people at the phone company and received twenty different stories.
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Joined: Mar 2001
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The Norstar can be vulnerable to spikes.Sounds like you need a vendor,telco,and customer meeting at the site.Loop current is something that should be checked.
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Joined: Feb 2002
Posts: 56
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Thanks to everyone who responded to my request for information. After two months of checking everything under the sun, we found that it was an employee who did not want to answer calls. She would slightly lift the end of the handset and set it back down. WOW, she even kept asking us if we had found the problem or if we knew when we would get it fixed.
The Company fired her...End of story, end of problems.
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