|
|
Joined: Jan 2002
Posts: 25
Member
|
OP
Member
Joined: Jan 2002
Posts: 25 |
I just converted to a T-1 DTI and we are now
receiving Phantom calls on channels 6&8.
They appear on line Key ring once then
dissappear. AT&T says it our problem not
There's. ANYONE know Programming setting
for this type of trouble..
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
If just on channels 6 and 8, double check line programing.Channel Set Up
From Lines: - Show
Line001:Line001 – Show (you’re entering your channel numbers here.)
Trunk/Line data – Show
TrunkType: E&M – Next
Line type: Pool A - Next
Dial Mode: Tone – Next
PrimeSet: 221 – Next
Auto privacy: Y – Next
Ans Mode: Auto – Next
Ans with DISA: N – Next
Aux. Ringer: N – Next
Signal: WinkStart – Next
ANI number: N – Next
End of List
Good Luck!!!
If all else fails, use a BFH.
|
|
|
|
|
Joined: Jan 2002
Posts: 25
Member
|
|
OP
Member
Joined: Jan 2002
Posts: 25 |
Rechecked line / channel settings all are identical, we do not use auto answer as that routes calls to attendant in startalk mail. Also checked for line redirection *84 activation NO LINES RE DIRECTED! trouble still occurring
|
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
Are you using all 24 channels for voice? or have you partioned T1 for voice and data?
If partioned look at CSU/DSU for errors like slips or clocking problems.
If all else fails, use a BFH.
|
|
|
|
|
Joined: Jan 2002
Posts: 25
Member
|
|
OP
Member
Joined: Jan 2002
Posts: 25 |
we are partitioned 18 voice 6 data,
I have not installed a services card with
the DTI could this be a cause ??
|
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
Yes, you must have a service card with any T1/PRI application. I assumed you did, my bag. Also as Samh pointed out I would upgrade software to atleast 4.1.
Good Luck!!
If all else fails, use a BFH.
|
|
|
|
|
Joined: Apr 2002
Posts: 305
Member
|
|
Member
Joined: Apr 2002
Posts: 305 |
If you only using 18 channels ,you must deprovisioned the last 6 chanels to avoid furter problem . under maint. you will see provision.
Good Luck.
|
|
|
|
|
Joined: Jan 2002
Posts: 25
Member
|
|
OP
Member
Joined: Jan 2002
Posts: 25 |
Thanks for the input, We already have them deprovisioned in programming,And routes out of the T-1 on an AT&T Paradyme 3162 CSU/DSU
|
|
|
|
|
Joined: Jan 2002
Posts: 25
Member
|
|
OP
Member
Joined: Jan 2002
Posts: 25 |
Thanks everyone for the input,
The ICS is working correctly now with all
of the issues resolved except for Caller I.D. I believe this is going to be a software / IXC issue
|
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
What is the problem with caller ID?
Maybe you should post another thread with caller Id problem?
I am sure someone out there could help you!!
If all else fails, use a BFH.
|
|
|
|
Forums84
Topics94,284
Posts638,769
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (pvj, newtecky),
118
guests, and
304
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
