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Joined: Aug 2002
Posts: 341
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OP
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Joined: Aug 2002
Posts: 341 |
HELLO ALL,
We just took over a client that has a norstar mics 0x32 r4.1 (i think thats the relese number) one problem is that there original installer changed the top level password
does anyone know how to reset it?
thanks
david
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Joined: Apr 2002
Posts: 1,101
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Joined: Apr 2002
Posts: 1,101 |
Connect your own RAD to the Norstar, then use Norstar Manager "on line session" for pre 2.0 releases or Remote Tools "browser" for 2.0 and newer releases. You gain access to the database with out needing a password (it's your RAD so you know its password) and this allows you to display all passwords in the system.
There are other methods, but they default the database.
You could also call ITAS and they could talk you through Debug routine.
Good Luck!!
If all else fails, use a BFH.
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Joined: Aug 2002
Posts: 341
Member
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OP
Member
Joined: Aug 2002
Posts: 341 |
jj,
thanks for the info, i was able to reset the rad that was there. then log in and change the p.w.on the system
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