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#121115 04/06/04 02:37 PM
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Have a customer with a CICS that wants to listen in on conversations as a training tool. I know Viking has a unit that works with the Nortel, is there anything else around that would work with this system. Does Nortel make anything. Thanks Tony

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#121116 04/06/04 02:47 PM
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No, I don't believe there is a stand anlone product that Nortel makes. It's available as a built-in feature on MICS 6.1 though.

#121117 04/07/04 12:30 AM
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Thanks, so I guess I have to go with the Viking product. Have a good day, Tony

#121118 04/09/04 03:36 AM
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Thornhil

Melco has a unit called the Service Observer Unit. There is a small one and a Large one. The small moniters up to 8 (KMT-308AT) and the large up to 30 (KMT-330AT). I've worked with the Viking and the Melco and prefer the Melco but that's my opinion. You can check out the Melco at www.tnb.com/melco/ Good Luck!


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