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#122222 10/29/04 03:53 PM
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I have a customer who wants currently installed doorphones on a MICS 6.1 to call a 1800 number. In programing, you can only call internal extentions with the doorphone but I set up a destination code with the 1800 number as dial out digits. It calls the number, but the doorphone places the call on hold. Anyone help?

Thanks,

Jeff Koehler
[email protected]

Nortel Phone System Service
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#122223 10/30/04 07:11 AM
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Did you try setting the door phone to ring to an extension that is set to external fwd to the number?

#122224 10/30/04 07:42 AM
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yes,

with both an ata and a digital set. I get the same problem. For some reason when the call is transfered to an external #, either the system or the doorphone place the call on hold.

#122225 10/30/04 10:34 AM
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How many intercom buttons did you assign to the Door phone? I believe the you are supposed to assign 1. Maybe if you try 2 it won't put the call on hold.

#122226 10/30/04 02:32 PM
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I've tried one and two intercom buttons


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