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#122333 11/15/04 09:26 PM
Joined: Nov 2004
Posts: 3
gratito Offline OP
OP Offline
Joined: Nov 2004
Posts: 3
Just installed a new system. Seems like all the speaker phones are dropping a lot of the conversation. What could be the problem? I Noticed it when I was checking out the Callpilot responses. Now the Customer is reporting drop outs when using speaker phone. Any Ideas?


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#122334 11/16/04 06:26 AM
Joined: May 2003
Posts: 2,267
Joined: May 2003
Posts: 2,267
I do not know the Norstars well, so I am not certain if this is part of the problem or not...
Most speakerphones are "half-duplex" meaning that they can only send voice in one direction at a time. Think of a walkie-talkie and the talk button. If there is a lot of background noise or a person starts speaking, it will cut off the incoming voice signal.
Not knowing if the Norstars are half or full duplex, I am not certain if this is part of the issue or not. But once a customer starts questioning a phone system, they will often find things like this and think that is something wrong.

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#122335 11/16/04 07:35 AM
Joined: Sep 2004
Posts: 10
Joined: Sep 2004
Posts: 10
try mute button!!!!

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