sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Nortel Telephones & Systems Norstar Startalk Auto Attendant

I have set up the "company greeting". I have set the startalk to answer the lines. I have greeting 1 set to table 1. I have recored the greetings for 1-3 (morning, afternoon, & evening). And "the automated attendant menus prompt" is what is played when calls are answered by the auto attendant. I need it ot play the company greeting. What am I doing wrong?

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In the AA part of VM admin, Did you:
Set line xxx to ANS:Y TABLE:1 RINGS:X
When you recorded the Greeting, did you save them? (check by going in and playing them) And under the Operator status (F982) you have ANS LINES:Y and BUSINESS OPEN:Y
Check those items. Will have to think again if those are all ok.

Thanks, I will check all these.

I found my problem. The "Business Status" was set to N.