atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems 'denied in admin' on Norstar/Nortel

I'm a noob, so please be gentle. I am getting the exact same thing as shown in this thread: https://www.sundance-communications.com/forum/Forum8/HTML/000576.html

Power went out for a bit, now we can't dial out when we hit 9. I am a network guy, this is our company system. I checked the 9 key as suggested in the referenced thread, and the 9 doesn't respond.

I don't know much about this system, any help would be most appreciated.

btw, I have a local guy coming sometime later today, but was hoping this might be an easy fix. I fear it has lost it's programming.

Thanks!

What version of software do you have?
What kind of lines do you have?
Are your incomming calls comming in?

No idea. How could I determine that?
PRI? Not 100% sure.
Yes. Incoming, ACD, VM all working good.

btw, I am the network as in computer guy. Thanks for the response.

Then it sounds like you just lost the programming for the "Routing" of your outgoing calls. This is a known issue with a Rev.1 NVRAM Cartridge. If you look at the phone system it is the cartridge that holds the software, you should see a Nortel sicker on it and somewhere on the sticker you'll either see Rev. 1 or Rev. 2. If it's a Rev. 1 you should replace it, my bet is that it is a Rev.1. It should be a quick program fix for the Tech.

[This message has been edited by roldan (edited August 01, 2005).]

Sounds like you've lost programming. "Denied in Admin" means the phone has not been given access to the applicable outgoing line pool.

Hopefully your vendor arrives shortly! You should still be able to dial out from any phone that has Line Appearance keys.

I really appreciate all the replies.

It appears I have Rel 01, dated 1999/2/11.

By the way, you can get the software version off of the software card, there is a Nortel sticker on it as well that would say something like Dr 4.1 or 4.1 XC. If you know how to navigate through programming you can see it there also, it would be under Maintenance/SP Version.

Is that in the same box where the nvram cart. is?

Yes, it is the card that is in the NVRAM.

DR 4.1