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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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OP
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
I see in the CCR Tree 1 (Home) that there is a place to record an alternate prompt. I can't figure out how to do two things:
How do I record this alternate CCR Tree prompt from the phone?
How do I select to use this alternate CCR Tree prompt?
I don't have a company greeting recorded, so when the Call Pilot answers calls, the CCR tree prompt is what begins playing.
Thanks!
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Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
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Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
ccr alternate is active when you turn on billingual service. It is toggled with "9". (to continue in spanish press 9).
If billingual service is on you will be prompted to record the alternate after you finish the primary.
You really should be using company greeting followed by ccr prompt.
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
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