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Joined: Apr 2005
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TRONIC1 Offline OP
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Hello all,
I've got a customer that has a CICS w/4.2 software. Their complaint is that when they set a specific ext. to appear only the set continues to ring. They've tried a reboot but still the problem persists. Anyone ever see this or have any possible suggestions for a fix.
TIA
John


Beer, sure I'll try one
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Are any ans dns or group{ring} pickup buttons programed on that set?---------John

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TRONIC1 Offline OP
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Good questions jacktel, unfortunately I didn't get a chance to ask as all he left me was a voicemail, but I'll check into that and get back to you. Thanks for the quick response.
John


Beer, sure I'll try one
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Your post suggests that you are trying to trouble shoot from a "he said" position.

I NEVER trust a customer to know all the ins and outs of a system.

John, I know you are a capable tech and I'm sure you'd find the problem in short order if you were on site. May I recommend you post your questions AFTER you have seen the problem first hand and can't figure it out.


Marv CCNA, CTUB
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TRONIC1 Offline OP
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Point taken


Beer, sure I'll try one

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