|
Joined: Nov 2003
Posts: 1,310
Member
|
OP
Member
Joined: Nov 2003
Posts: 1,310 |
I figured out a workaround for this issue on an install several months ago, but now for the life of me, I can't get it to work. I searched the forum as well, to no avail:
CICS 7.0 w/CallPilot 100 - 221 is receptionist and caretaker of GenDelivery Mailbox. In the CallPilot, I assigned ext. 221 to MB 100. Callers can leave messages & receptionist can check her messages, no problem.
However...when you attempt to transfer a call to reception mailbox (F986 + 221), an error message appears (e.g. - mailbox doesn't exist, not initialized, etc.) Mailbox IS initialized and works perfectly...except when trying to use F986.
I guess my brain is getting atrophied, because I KNOW I solved this issue in the past. Now, I just can't figger it out... :confused:
I temporarily have the Gen Delivery mailbox disabled and created a mailbox "221", but this is cheating. I would like to have the functionality of the GD Mailbox.
D. Ocean Miami, FL
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
|
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
The answer lies with your example. F986 = Transfer to MAILBOX. F70 = Transfer to extension You tranfer by F986+MailBox#. NOT F986+ext#.
Use F986+100
If CON is the opposite of PRO Then what is the opposite of Progress?
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
OP
Member
Joined: Nov 2003
Posts: 1,310 |
I realize that will work, but I'm trying to avoid having to train this entire office of "rocket scientists" to learn two different extensions for the receptionist.
I've done it before...just can't remember how! 221 = GD Mailbox?
D. Ocean Miami, FL
|
|
|
|
Joined: Jun 2005
Posts: 2,256
Member
|
Member
Joined: Jun 2005
Posts: 2,256 |
As NT said, if you do F 986 it is specifically asking for a mailbox # and a mailbox # only. It does not matter at all what the extension is, it's the Mbox # that it is looking for.
That being said, the GD Mbox cannot be changed. When it is enabled, it is always going to be Mbox, 10, 100, or 1000. I don't know of any other way to access the GD Mbox other than dialing one of those numbers.
If Mbox 100 (GDMbox) is assigned to extension 221 then to do a VM xfer would be F 986 and enter Mbox 100. Any other number entered here would not reach the GD Mbox.
I don't know of a work around, but if you can remember it, please post it so we can all add it to our bag of tricks.
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
OP
Member
Joined: Nov 2003
Posts: 1,310 |
I'm gonna take another stab at it later this week. If I "re-figure" it out, I'll post the results.
D. Ocean Miami, FL
|
|
|
|
Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
How about this?
When the reception needs/wants her own mailbox, apart from the General Delivery mailbox, you can build a “floating mailboxâ€Â. You build it the same way as a regular one but at extension # you put a star (*).
When you initialize the mail box you go to OTHER you put her mailbox # and the password.
Feature 983 password ok mailbox enter a number out of the sequence extension * class of service 1
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
OP
Member
Joined: Nov 2003
Posts: 1,310 |
No, this isn't an instance where the receptionist needs a mailbox. I want users to be able to send callers/messages to the Gen. Delivery mailbox, without having to remember the 100 vs. 221.
D. Ocean Miami, FL
|
|
|
|
Joined: Feb 2006
Posts: 598
Member
|
Member
Joined: Feb 2006
Posts: 598 |
Only way I could ever fix that was to change the reception DN to 100.
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
You disable the GDM and use MB 221. Leave operator as 221. Then dialing 0 works and F986 to 221 works as well. Make sure you set CFNA of 221 to thr voice mail DN.
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
OP
Member
Joined: Nov 2003
Posts: 1,310 |
Originally posted by telemarv: You disable the GDM and use MB 221. Leave operator as 221. Then dialing 0 works and F986 to 221 works as well. Make sure you set CFNA of 221 to thr voice mail DN. Yeah, that's how I have it now. Maybe I'm confused, but I remember figuring out a workaround on one particular install. I'm going to play with it more on Friday. I let y'all know if I have an epiphany.
D. Ocean Miami, FL
|
|
|
Forums84
Topics94,284
Posts638,773
Members49,765
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
164
guests, and
304
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|