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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
I installed a Compact 6x16 Friday with a CLID C6 unit.
It's configured (as they requested) that Line 1 show on set 21, Line on set 22, and Line 3 on set 23.
Lines 1 & 2 are no problem, and I'm positive that I verified Line 3 as well on Friday, however they called this am & reported no CLID on Line 3.
When I get there, I verified the report, checked the programming and all good.
Then I call into Line 3 from my cell. In lieu of it showing my cell # it shows "xxx-xxx-xxxx Calling", where xxx-xxx-xxxxx is THEIR Line number.
I rechecked the programming and it looks good so I decided to remove the programming for that set and try F811. Still shows the same thing.
Changed out the CII and still the same.
I didn't have the time today, being Monday & too many other repair calls to deal with, so I'm heading back tomorrow.
Any ideas? I'll start by changing the set, then the KSU & S/W if need be, but other than that ?????
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
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Joined: Dec 2005
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RIP Moderator-Mitel, Panasonic
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RIP Moderator-Mitel, Panasonic
Joined: Dec 2005
Posts: 7,056 |
Swap C.O. lines 1 for 3. If problem moves, call TELCO.  If not, uh.............  Good Luck! John C. (Not Garand)
When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.
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Joined: Apr 2001
Posts: 1,390
Member
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Member
Joined: Apr 2001
Posts: 1,390 |
Originally posted by MooreTel:
"xxx-xxx-xxxx Calling", where xxx-xxx-xxxxx is THEIR Line Just by chance did you re"name" the line in the setup. I know it can only take 7 character in programming, so if it really is showing 10 digits then its definitely coming from telco.
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Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
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OP
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
Yes I did rename the line with their number, just like I did with the others but the others are working fine.
I am going back this am so I will try the test by Lightninghorse. Before that though I'll check the cordless that she has which bypasses the system.
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
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OP
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
UPDATE:
It would have help greatly if she actually HAD CLID service on the line....Duh!
One of the easiest "repair jobs" that I've ever had.
Dave
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Oct 2005
Posts: 4,685 Likes: 4
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Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Dave, Dave, Dave... trust but verify.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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