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Auto attendant line answering
#135142 09/12/07 05:28 PM
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Just installed an MICS version 7 with a Call Pilot 150 version 3.1. Voice mail sets up fine, auto attendant is set up with no hitches. The attendant is set to answer on the second ring but doesn't.First time this has happened to us. Lines just keep ringing.

Any suggestions?

Thanks

Equipment and Telephones
Re: Auto attendant line answering
#135143 09/12/07 06:00 PM
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Is it set up to answer in F982?


Richard
AVAYA-NORTEL-SAMSUNG-PANASONIC-MITEL
www.acceleratedtelecom.com
Re: Auto attendant line answering
#135144 09/12/07 06:29 PM
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Good question. I have never had to use this feature code. I will check in the morning but any suggestions as to why this particular problem on new install?

Thanks

Re: Auto attendant line answering
#135145 09/12/07 07:41 PM
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Have you verified that lines are blinking on the telephones? How many lines and did you programmed the right ones? 1-4 or 31-34? Program one phone with A&R for all lines and see or lines come thru.

Re: Auto attendant line answering
#135146 09/13/07 04:03 AM
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The lines are blinking. Now a thought just occured to me and it relates to the line numbering with Norstar. Line 1 to 4 is correct but then they jump to 31 then 32, for line 5 and 6 on the sets. Does this mean we must select line 31 and 32 in the Call Pilot to have these lines answered?

Thanks

Re: Auto attendant line answering
#135147 09/13/07 04:51 AM
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Quote
Originally posted by tomwaites:
Does this mean we must select line 31 and 32 in the Call Pilot to have these lines answered?

Thanks
Yes.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: Auto attendant line answering
#135148 09/13/07 05:16 AM
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Not too often I have to ask a question as I attempt the research angle first. Great site.

Thank you very much.


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