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M7310 programming problem
#135172 09/14/07 06:12 AM
Joined: Sep 2007
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Whilst programming one of our M7310s, the phone now only displays "Invalid Number" no matter what button is pressed (including the FEATURE button!).
The guy who did it was apparently check using FEATURE * 0 to check his extension, but I doubt that given how messed up the phone is.

I've tried an extension copy from another working M7310 (both system and user data), but that didn't fix anything.

I can't find a way to reset the phone or get at least the feature button working again so I can re-program it!

Any suggestions will really help me out!

Equipment and Telephones
Re: M7310 programming problem
#135173 09/14/07 06:36 AM
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welcome
Check for a stuck button on the phone.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
Re: M7310 programming problem
#135174 09/14/07 07:32 AM
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Do what Marv says. If you can't find anything, then start taking the key Caps off one at a time, then test, until the problem clears itself. Probably a key cap needs a little shaving on the edges so it won't stick.

Of course the dial buttons won't come off, but check them carefully, make sure done are sticking down.


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Then what is the opposite of Progress?
Re: M7310 programming problem
#135175 09/14/07 10:28 AM
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Moderator-Mitel, Panasonic
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Quick and dirty. Unplug the phone, turn it over and run your fingers across the buttons several times. Plug it in and see what happens. In my experience, the most common reason for buttons sticking is eraser 'grindings'. Second is spilled sticky liquids. John C. (Not Garand)


When I was young, I was Liberal. As I aged and wised up, I became Conservative. Now that I'm old, I have settled on Curmudgeon.

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