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Joined: Feb 2004
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have a CICS 7.1 with c/p 100 I am using telco call transfer (3 way) on the line when call is answered by c/p for shop press 4 which is at a different address have set it up with ext trans put in the # plus the number am using line one to call back out on , the call gets dropped and it rings back to the norstar a 2nd time "help"

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1st have you tried with an SLS to be sure telco transfer works. 3 way calling (AKA conference) is not necessarily a blind transfer capable.

If that works, have you set link at CO to yes in system programming. And last be sure link timer is 600.


Marv CCNA, CTUB
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1) definately have 3 way calling ,the CO switch this is comming from is a #5 so i'm not sure if 3 way and blind are the same .
2) Have tried both link timers at 600 and 900
3) Marv I have gone through system prog a dozen times and I know I have seen it befor but I can't find it 2 night on this switch does something somewhere else in prog have to be changed for it to appear .
tks

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Opps sorry I keep forgeting "Link at CO" is a MICS option.

There is a DN setting under User Preference for "Allow Link" make sure that is yes on the voice mail ports.

I know Bell Canada link transfer (sometimes called Centrex transfer) and 3 way calling are NOT the same. 3 way calling is a conference and requires a smart touch code of *71. I'm also pretty sure if the initiator drops out the call is disconnected.


Marv CCNA, CTUB
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Hey Marv, Still can't locate allow link ,I have 7.1 sw is it possible that it is just an option that is automatic ,as under user pref all I can find is btn prog, speed dial etc but no link status .the test i used to see if i have 3 way is i programmed a link key on main ph 221 called into system on a cell ph and linked call to another cell and only 1 line was avaiable to the system
it looks like when the c/p attemps the call it is dropped and the co calls back similar to what some answering machines will do when you hang up on them, so what the H am I doing wrong ,I also tried a # and a pause infront of the ph # no luck

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Sorry its under T&S > Restrictions > Set Restrictions > Allow Link


Marv CCNA, CTUB
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What type of external transfer did you set up, a route? Did you use #5, press Add, then the phone number in the phone number location?


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Thanks Marv, I found it ,well you did, anyway it was set to link stat (y)for the v/m local
Mr Nickels" I used line 1 for the path and #5 etc but it still just holds the line for about 4-5 sec drops the call then calls back .

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Just a note but 3-way calling is not the same as call transfer. These are 2 differnet things, you need to make sure that your carrier has you allowed to use the Link Transfer Feature. I know here it is an additional charge per line for it.

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Marv,Jimmy You were correct on the type of call trans/3way features ..in the switch I am working out of they are different, orginally I had a local CO tech tell me they were the same , but at least now I know where the H I can find the link status in the CICS ..thanks again for all the help


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