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Joined: Sep 2007
Posts: 115
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Joined: Sep 2007
Posts: 115 |
When going into
Call Pilot
-System Admin
-Service Admin
-Open App Builder
- Open {file}
In the file, when the user clicks on one of the blocks and then right clicks and goes to the properites in order to edit she is getting the NMVCLUI.EXE error - assetion failed (m_plitemsym->RefCnt>0), file src\nmui\src\nmvcitem.cpp, line 286.
I remoted into the system and received the same error when trying.
Obviously there is some wrong with the program but I do not know the cause or the fix. Any help would be greatly appreciated.
Thank You,
Troy
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Joined: Feb 2006
Posts: 598
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Joined: Feb 2006
Posts: 598 |
If you are trying to access the appl. builder from the montitor and keyboard, I don't think you can. You need to be connecting via the remote connection. Are you coming in on a modem or ethernet? What is the software of the call pilot and M1 system?
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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Joined: Sep 2007
Posts: 115
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Joined: Sep 2007
Posts: 115 |
I do use a modem connection to remote into the system and doing so I also received the same error. thanks for replying! see below for requested info.
Meridian Version is:
version 2111
Release 25
Issue 40 +
Call Pilot - version 1.07
Thank You,
Troy
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Joined: Feb 2006
Posts: 598
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Posts: 598 |
Have you tried rebooting the call pilot or even the entire Opt 11?
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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Joined: Sep 2007
Posts: 115
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No I have not. I did find this:
go to D:/Nortel/file transfer
- delete any files in this folder
Thank You,
Troy
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Joined: Sep 2007
Posts: 115
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Joined: Sep 2007
Posts: 115 |
reboot did not fix. I was unable to find a FILE TRANSFER folder
Thank You,
Troy
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Joined: Feb 2006
Posts: 598
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Joined: Feb 2006
Posts: 598 |
Did you reboot the 11 or callpilot?
Two girls later and I'm back.....lol...been gone a while but see same faces still here. Lol
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Joined: Sep 2007
Posts: 115
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Joined: Sep 2007
Posts: 115 |
sorry, call pilot was rebooted. Looking into it further, it is just one block in the app that is receiving this error when trying to edit it. Changes can be made to any other block with out errors. My guess, is that it is corrupted in some way, I have advised to delete and re-create that portion.
Thank You,
Troy
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Joined: Sep 2007
Posts: 115
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Joined: Sep 2007
Posts: 115 |
This is still and issue. I am really stuck with this one. Having a hard time finding a tech for that area to help with this issue. Any other suggestions would be great!
Thank You,
Troy
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