|
|
Joined: Jun 2004
Posts: 100
Member
|
OP
Member
Joined: Jun 2004
Posts: 100 |
This is connected to a CICS 6.1 and showing inactive feature (was working before)
I have off course rebooted several times, reseated flash card, and verified port from CICS is good. I even looked at Port/DN status and it shows the Vmail port is connected.
Any other CPR I can perform before I just replace it?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
|
|
Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Did you try the alternate feature codes?
|
|
|
|
|
Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
|
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
You could also follow the proceedure to test & remove the inactive features.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
|
Joined: Aug 2006
Posts: 254
Member
|
|
Member
Joined: Aug 2006
Posts: 254 |
I will bet the programming was wiped out. Try F903. If this is the case and have any soldering skills, replace the cap on the voicemail board.
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
If maintenance show that the voice mail is connected, then the Flash has defaulted and needs to be reprogrammed from scratch. This is a common problem with Flash voice mails especially after a power failure.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Jun 2004
Posts: 100
Member
|
|
OP
Member
Joined: Jun 2004
Posts: 100 |
Thanks All
How do I reprogram from scratch if I can't access the mail using F983 or F981? Do i try F903? What id that doesnt work? Any other detail will help.
|
|
|
|
|
Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
|
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
You should know how to delete inactive feature codes and start from scratch.
For obvious reasons we can not give you step by step instructions on that.
That information is beyond the scope of the site. Sorry.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
|
Joined: Aug 2006
Posts: 254
Member
|
|
Member
Joined: Aug 2006
Posts: 254 |
If F903 didn't work, connect a laptop to the Flash and watch it boot up. I'm guessing, but the Flash might show up in maintenance/port dn status, but still be bad.
|
|
|
|
|
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
|
|
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
Originally posted by pts technician:
I will bet the programming was wiped out. Try F903. If this is the case and have any soldering skills, replace the cap on the voicemail board. Does the Flash have one of these caps, just like the main unit? I did not know that. So that cap can be replaced? What is the specs on the cap and where can I buy one. I just hung up the phone with a customer that his flash just lost it all.
If CON is the opposite of PRO
Then what is the opposite of Progress?
|
|
|
|
|
Joined: Aug 2006
Posts: 254
Member
|
|
Member
Joined: Aug 2006
Posts: 254 |
Yes, the flash has a cap. I replaced a flash that kept loosing programming after power outages with a CP 100 and kept the flash. Went to www.refurbsupplies.com and ordered a couple of flash caps (plus ones for the 8x24 cabinet and sleave). Replaced the cap on the flash and its working fine. I was also successful with the 8x24.
|
|
|
|
Forums84
Topics94,283
Posts638,765
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (justbill, Toner),
143
guests, and
237
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
