Business Phone Systems

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#139205 06/10/08 01:48 PM
Joined: Jun 2004
Posts: 100
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Joined: Jun 2004
Posts: 100
Norstar MICS with about 90 phones. Created ccr tree 2/table 2 and assigned it to pick up on three rings for only four phones. These four phones have three dedicated lines appearing on them. I created a hunt group and assignd it as the target attendant for table 2 so that when a caller presses '0' it will ring all four sets. works great; however if they don't answer the caller gets the general delivery mailbox and not one of theirs. (yes - all four of their phones are fna to vmail) little help please?

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#139206 06/10/08 05:25 PM
Joined: Oct 2005
Posts: 4,685
Likes: 4
Joined: Oct 2005
Posts: 4,685
Likes: 4
HG does not follow CFNA rules. You need to create a MB for the hunt group and set overflow to voice mail DN. Or overflow to one of those 4 phones then it will CFNA to that mailbox.

TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990

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