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#141132 11/08/08 03:20 PM
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Rick426 Offline OP
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Call Pilot picks up after 2 rings only for the CLID or it would be 0 rings. Caller has option to press 1 for person A 2 for Person B 3 for Person C and so on. Then it goes to there mail box if they dont answer. Easy so far. If the auto attendant sends a call to Person A how would I get Persons B & C set to ring as well so they can pick it up. Each can't hear the other's set ringing so a pickup group does not work. I don't really want to use Answer DN's as it uses up the buttons on the set. Is there any other way to do it.
Thanks
Rick

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#141133 11/08/08 04:05 PM
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If you don't want to use answer DNs the other way would be to use the hunt group feature. Press 1 and ring a hunt group that rings all three telephones and goes to a hunt group mailbox for person 1 and so forth for 2 and 3.

Takes a little getting used to but it will work.

#141134 11/09/08 09:58 AM
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Rick426 Offline OP
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Thanks
That will get the phones to ring but how do configure the mail for the sets. Is there anyway to create a virtual ext and forward it to a HG than I could use the Virtual Extension as the mail box
Rick

#141135 11/09/08 03:08 PM
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You create a mailbox for the HG using the HG DN.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
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Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
#141136 12/02/08 05:28 PM
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Rick426 Offline OP
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Still can't get this right
I can create a MB for HG3(EXT 741) but I can program the KSU to forward to mail. Instead I have taken an old 7208 Put it in the closet (Ext237 and FWD it to HG3 Ext 741) So Auto Attendand comes on Press 1 then goes to Ext 237 that is FWD to HG and that rings several phones. Ext 237 is programmed to FWD to the mail DN after 2 rings and I have a mail box in call pilot for 237.
Why does this not work all the sets in the HG just keep ringing it will not go to mail.
Any thoughts
Rick

#141137 12/02/08 05:43 PM
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Make the overflow in the huntgroup setup be the voicemail dn.

#141138 12/03/08 12:17 PM
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Rick426 Offline OP
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Thanks that works great
Rick


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