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Joined: Apr 2004
Posts: 56
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We want to replicate what the customer has on their MICS. When the call comes in the auto call attendant answers, if callers hit 0 it goes to the operator. If the operator is busy another person can hit a button on their phone and answer the call. If that person is busy it goes to a different person and continues this process until it is answered. How are they doing that?
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Nortel Phone System Service in Canada
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
Probably via a Hunt Group...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Oct 2005
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Sounds like a pickup key. Easiest way is to actually check the phone and not speculate.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
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Joined: Jun 2007
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They probably have the phones programmed to forward on a busy state
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Joined: Apr 2004
Posts: 56
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Thanks. We figured it out. They had 20 plus numbers that the privious tech assigned to different stations rather than to the switchboard. I'm sure that is why we take care of them now.
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