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#141245 11/18/08 07:28 PM
Joined: Aug 2008
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Have a customer that needs to listen to sales calls from his phone, i know you can make make lines so you can pick up and listen but anyone can, need it so only he can pick up and listen in. I did it a long time ago but forgot how i did it.
system is a MICS


Kevin
Centennial Telecom
Las Vegas
(702) 689-4090
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#141246 11/18/08 08:17 PM
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The quick and easy way is for the sales person to hit Feature 83 then it lets someone push the line button showing on their phone to party line listen in (and talk).

Other than that, if you have newer software, you can get a Norstar Tech to come in and set up hunt groups then you, as a supervisor, monitor the calls in that hunt group.


If CON is the opposite of PRO
Then what is the opposite of Progress?
#141247 11/18/08 08:40 PM
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thank you


Kevin
Centennial Telecom
Las Vegas
(702) 689-4090

Moderated by  MooreTel, NTlayoff 

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