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System is an MICS w/CP150.

Client called to complain that they couldn't receive messages at the main phone (Ext. 221, MB 100).

Once on scene, I logged-in to the General Delivery Mailbox...which stated "Mailbox Full"...3075 new messages eek !!! Apparently, the new receptionist was more interested in polishing her nails than answering the phone or checking messages.

Now if this were any other mailbox, I would delete it and start over. BUT...you can't delete the Gen. Delivery MB.

We calculated, at 2.5 secs. per message (FF/ERASE...FF/ERASE), it will take appx. 2 weeks (24/7) to delete all these messages.

Defaulting the system would be a nightmare. Large telemarketing center with many mailboxes/saved messages, etc. Backing-up then defaulting is what I'm thinking, but still would be a pain.

Any ideas? I'm :confused: & :bang:


D. Ocean
Miami, FL
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You can tell people to take out their saved messages and as they want to stay employed, they will do so.

You can default and recreate the mailboxes in an hour.

Or they could hire a temp for two weeks and see if that would be cheaper than your charge.


THE Bracha, old blond specialist in Rube Goldberg solutions.
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Thanks, but seeking other options (if any).

Wondering out loud here...

Will logging in to the boot menu of the CP get me anywhere?


D. Ocean
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Only way I know is to delete one by one.

I don't know where you get your math from but in Canada 3000 msg at 2 sec each, 30/min, 1,800/hr... is less than 2 hours of press 8 OK, 8 OK, 8 OK..... to clear the mailbox.


Marv CCNA, CTUB
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Providing telecommunication solutions in Ottawa Canada since 1990
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Canada's on the metric system, no? laugh

I didn't do the math. My assistant did and reported to me. I usually double-check his work, but in this instance it wasn't critical. I'll kick him in the arse when I see him tomorrow.

Quote
Originally posted by telemarv:
Only way I know is to delete one by one.

I don't know where you get your math from but in Canada 3000 msg at 2 sec each, 30/min, 1,800/hr... is less than 2 hours of press 8 OK, 8 OK, 8 OK..... to clear the mailbox.


D. Ocean
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What was the maximum mailbox time of the general MB on that CP? I have never heard of a system allowing that many messages. The maximum allow is 180 minutes I think. You might have a corrupt box....


Z-man
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The GDM will hold as many messages as there is memory.


Marv CCNA, CTUB
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I listened to a few of them and they were hang-ups.


D. Ocean
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Quote
Originally posted by Danny_Ocean:
I listened to a few of them and they were hang-ups.
Probably from previous callers who never got a call back. Don't blame them, I would do the same...


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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Quote
Originally posted by MooreTel:
Probably from previous callers who never got a call back. Don't blame them, I would do the same...
I'm speculating that the "hang-ups" don't take up as much room as a message.


D. Ocean
Miami, FL
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