atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Call Center Reporting Server Date

Happy New Year to ALL

Problem: Call Center reporting server only allows selection through 2008 for reports

Equip: MICS 7.1, CallPilot 150 Enhanced with CCRS, Call Center Version CPL_CC_31.10.14.16_10_17_2005

Customer called (I verified) and stated they cannot pull reports from Call Center Reporting Server for yesterday 1 Jan 2009.

Am I missing the obvious somewhere?

fyi I have a friend that is at Nortel Bcm support,They are having use issues with call reporting check with your vendor for updated patches

I have the same problem. I found in a different forum (tek-tips)a solution from user "pccal" (TechnicalUser) 6 Jan 09 13:58- He said
The file version of your client RCC software should be 2.4.358.6.61 (Java 1.6). & the Voice Mail should be running CP 31.10.31.22. with the RCC server sofware 31.10.28c. he said it fixed the problem. I will try the update.

Most recent I found RCC on Nortel site dates back to May 27th 08, and it's 2.2.116... My CP100 is 31.10.31.22 and Server is 31.10.28c.

Nothing works, can't get to see my skillsets and get message that XML is incompatible.

When I try to get stats on connection to server, it gets stuck at 0%

I had a problem with ip view not working on user computers and the admin couldn't bring up the cleint web page. The stats progress bar took 4 days to down load and after it downloaded it still wouldn't work. I deleted the client rcc progrmam through the add, delete programs in the control panel. I rebooted the PC and reloaded the rcc client program. All setting were still there. I rebooted after reinstall and it downloaded the stat and it worked. Check the Tek-tips web site for a fix on the y2009 pull down menu fix.

This is from Nortel

Problem Description
When attempting to generate a report using any 2.3 version of RCC on CallPilot 100 or 150 there is no option for a date greater then the year 2008. Therefore it is not possible to generate any report for any date in 2009 or greater.
Problem Resolution
The most recent RCC version for CallPilot 100 and 150 is Build 2.4.358 and does not experience this issue.

Current GA release of CallPilot 100/150 is Build 31.10.31.22 (MR) and is required when updating to RCC Build 2.4.358

CallPilot 31.10.31.22 and RCC Build 2.4.358 are available on Nortel.com under software downloads


Here is a quick fix for RCC:
You'll need to edit a file named Inc_date_select.asp. You can use wordpad or notepad. This file is located on the rcc server at something like C:\program files\nortel networks\reporting for call center\website\rcc \report_pages\common

Open file:

Look for the following

Dim year stop
i=2003
Yearstop=i+5

Change i +5 to i+7

Now look for

i=2003
Yearstop=i+5

Change i+5 to i+7

You are changing this twice. One for From date and one for To date

Save changes. You may see an error regarding formatting. Ignore it!!

This works until 2011

I’m running CP150 31.10.31.22 and RCC 2.2.116. I keep getting this error: Realtime Test (App Server Inbound port 2223) failed!! when I run the Call Center Reporting Server Config.
The RCC will tell me the database update is 100% complete but no actual data was received. This happened after I upgraded to CP 31.10.31.22. Any one knows a solution to this?

Did you update RCC per above?

I asked my Nortel support guy and he said 2.2.116 is the latest version that he could find on the Nortel website. Can you be more specific where you download the software from the Nortel site?

Thanks.

Were you able to find that download?