|
|
Joined: Jul 2009
Posts: 3
Member
|
OP
Member
Joined: Jul 2009
Posts: 3 |
I have a question about a CICS. On the analog port of one of my customers there is a phone with an answering machine they use for rollover traffic. The phone will dial internal xt but will not break dialtone for an outside line. I took my butt set and going off hook I hear the ksu clicking giving me an outside line but I can not dial out. Is the port bad? There is a line restriction to dial 9 first. Dialing 9 or not you can't access an outside line. btw- it did work fine but now doesn't. I doubt the customer knows anything about the programming so they couldn't have messed that up. Just wondered how to confirm a bad port before I order an ATA and slap it on a station.
J
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
|
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
Check your "Line Pool Codes" and the setting for that ext.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
TRy disabling and re-enable the port in maintenance. Reboot will sometimes clear the problem.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Feb 2007
Posts: 2,473
Member
|
|
Member
Joined: Feb 2007
Posts: 2,473 |
CICS has a known problem for internal ATA but you saying you couldn't get an outside line by dialing 9. Maybe you have a bad line in pool? Do you have a dial tone after you dial 9?
|
|
|
|
|
Joined: Jul 2009
Posts: 3
Member
|
|
OP
Member
Joined: Jul 2009
Posts: 3 |
OK. Thanks for all the input. I have rebooted, disabled and re-enabled still nothing. After hitting 9 there is still dial tone present. Going today to put on the ata if I have time to get there. Thanks.
J
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Is it possible the ATA is programmed as an external hotline... very common when used with a FAX.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Jul 2009
Posts: 3
Member
|
|
OP
Member
Joined: Jul 2009
Posts: 3 |
Well, it was the port. I placed an ATA on a different station and had to problems for my customer after that. Thanks for all your input. Jim
J
|
|
|
|
|
Joined: Feb 2007
Posts: 2,473
Member
|
|
Member
Joined: Feb 2007
Posts: 2,473 |
|
|
|
|
Forums84
Topics94,282
Posts638,762
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
72
guests, and
128
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
