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Joined: Apr 2008
Posts: 6
Member
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Member
Joined: Apr 2008
Posts: 6 |
I have a client with a Call Pilot 100 connected to a CICS. For some strange reason, I can't get Feature 987 (Voice Mail Interrupt) to work? jacquesb@telecable.ca
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Nortel Phone System Service in Canada
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Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086 |
My office has a CICS.
I use the F987.
It works about 30% - 35% of the time.
Never figured out why it won't work.
Maybe someone will have an answer.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I don't use it, but I think you need to interupt the call prior to the end of the user greeting. I will have to test this next time I am out on a CP100.
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Joined: Feb 2005
Posts: 1,615
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Member
Joined: Feb 2005
Posts: 1,615 |
True , you can interrupt as long as they are leaving a message.
Best to program a key for this (and to help troubleshoot), it will flash quickly while listening to your greeting and slowly when they leaving a msg.
Also for trouble shooting add some vmail DN appearances on a set then do some tests and see if the vmail is using the channels for both the caller and the person interrupting.
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