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#145437 12/21/09 02:52 PM
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dwflood Offline OP
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Is there anything that would cause a digital phone on BCM 50 3.0 to make speakerphone capability unavailable?

I'm to see a customer tomorrow who claims that one phone is always on 'mute' they have to lift the handset to talk.

Probably a defective phone maybe, but I wanted to ask if it could be programming... ?

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#145438 12/21/09 04:14 PM
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Definitely could be programming.


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#145439 12/22/09 01:48 AM
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Usual issue is handset is plugged into headset port. This will disable the speakerphone.


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#145440 12/22/09 02:03 AM
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Both answers above are correct.

Once you check where the handset is plugged into (should not be the middle plug) then do a Feature *0 and push the bottom right button on the phone. Does the display say "Handsfree/Mute" ?


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