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#145950 02/24/10 03:26 AM
Joined: Nov 2006
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juno Offline OP
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I have a customer using auto attendant when calling in and you do not dial an ext.
Phone rings 20 or so times then goes to gen del mail box.I would like to have caller go back to auto attendant an not GD mail box.
Juno

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#145951 02/24/10 09:12 AM
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In the GUI interface of the CallPilot, Auto Attendant menu, there should be a choice to check 'Return to Auto Attendant'.
If you check this, it should route them back to the Auto Attendant after no activity.


NCSS NCTS NCTE CS1000E 5.5 CallPilot 5.0
MITEL 5000 3300 NuPoint

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#145952 02/24/10 01:28 PM
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juno Offline OP
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I checked program return to AA is checked callers still go to Gen Del MB.

#145953 02/24/10 02:03 PM
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You will have turn off the GDM.


Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
#145954 02/25/10 01:09 PM
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juno Offline OP
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Thanks for the help I programed return to aa made a recording and it works great.
juno


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