MIC 4.1 TO MICS 6.1|Sundance Business VOIP Telephone Help

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MIC 4.1 TO MICS 6.1 #146008 03/01/10 11:41 AM
Joined: Dec 2003 Posts: 86 Nfalls,Canada JTELL OP Member
OP JTELL Member Joined: Dec 2003 Posts: 86 Nfalls,Canada	Customer has purchased a used Mics 4.1 software, wants lines to ring on all sets and have call display. Can only get display on 1 set with 4.1. Purchased 6.1 software system only flashes and wont come up. Any suggestions. Supplier told me to take system apart and drain compasator, still does not work. Please help

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Re: MIC 4.1 TO MICS 6.1 #146009 03/01/10 12:49 PM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	You have to program all lines to Appear & Ring in order to see CID. Secondly you must have CI trunk card for that. Thirdly, you have to allow CID on each ext. in Telco Features and answer only after second ring.

Re: MIC 4.1 TO MICS 6.1 #146010 03/01/10 01:09 PM
Joined: Feb 2007 Posts: 330 S.W Fla Alvaphonepro Member
Alvaphonepro Member Joined: Feb 2007 Posts: 330 S.W Fla	Sounds like bad software. I had the same problem with a CICS upgrade. I had to have replacement software sent. Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.

Re: MIC 4.1 TO MICS 6.1 #146011 03/01/10 02:27 PM
Joined: Dec 2003 Posts: 86 Nfalls,Canada JTELL OP Member
OP JTELL Member Joined: Dec 2003 Posts: 86 Nfalls,Canada	If old software had fiber card and this one does not, will that make a difference, also using same cartridge just different software.

Re: MIC 4.1 TO MICS 6.1 #146012 03/02/10 01:17 AM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	Do you mean no 2 or 6 port expansion in slot 2? Make no difference and upgrade from 4.1 to 6.1 is straight forward by inserting Flash card in the Software cartridge. If you want to start new program I would suggest to do a Start up after system Boots up.

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