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#146537 04/20/10 01:29 PM
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Hi all. Customer got notice from thir phone company someone was outdialing to international locations. I changed admin mailbox password, changed outdial to NONE on all mailboxes. My concern is there may be mailboxes I have missed checking. is there a systemwide setting to restrict all outdialing?

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#146538 04/20/10 03:16 PM
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put restrictions on all of the NAM ports

#146539 04/21/10 02:31 AM
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Enable network transfers should be set to NO.

#146540 04/21/10 02:57 AM
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russell4444,
What are you talking about? jsaad already gave a proper suggestion.

#146541 04/21/10 03:28 AM
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russell4444 may have meant Outbound Transfer. That is also used for Toll Fraud.

#146542 04/21/10 03:31 AM
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yes outbound transfer set to N is a good good idea.

#146543 04/21/10 03:32 AM
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If you restrict all NAM ports from Outbound access (what actually is the proper way of doing) it would be no Transfer allowed except Internal one.

#146544 04/21/10 10:15 AM
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ITAS TIP 315 Dec 2004

Blocking toll fraud in BCM, Call Pilot, and Norstar Voicemail.

In Norstar Voicemail 4.1 Enable Network Transfers is Yes by default.
There was a patch issued to allow this to be turned off.

That is what I was talking about VAD60!

#146545 04/21/10 10:19 AM
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They get in by mail box with weak, or no password. Then sit up outbound tranfer to a foriegn land on that mail box. Hang up and call the mail box back, then press 7 and out they go.
I've been to 5 sites where they had recieved serveral thousand dollars worth the toll fraud and the FBI was invovled because of 911 aftermath these calls were being directed towards middle eastern nations.


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