Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
BCM 450 Speakerphones Cut Out
#149584 09/21/11 01:15 PM
Joined: Oct 2006
Posts: 1,262
Yoda Online Content OP
Member
OP Online Content
Member
Joined: Oct 2006
Posts: 1,262
We upgraded our BCM400 to a 450 this summer. Not sure if that is related to this problem or not.

Several T7316e phones are having trouble when using the speaker phone function. When the speaker is on, it will cut out so the party at the speakerphone won't hear everything. I saw it happen myself. The room was quiet and the speaker was in and out. It's almost like the microphone was far too sensitive.

The phones that I've had complaints about are on different cards. Patches were up to date this summer, about July. Any thoughts on where to go next? Is there a new patch that might address this?

Thanks.
Jim

Nortel Equipment and Telephones
Re: BCM 450 Speakerphones Cut Out
#149585 09/21/11 05:51 PM
Joined: Jul 2005
Posts: 1,824
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,824
Lately i have been getting some t16's nib doing the same thing i replace with new set and it solved the problem try swapping sets

Re: BCM 450 Speakerphones Cut Out
#149586 09/22/11 07:12 AM
Joined: Oct 2006
Posts: 1,262
Yoda Online Content OP
Member
OP Online Content
Member
Joined: Oct 2006
Posts: 1,262
I can try swapping sets. But these are sets we've had for a while. Not like its a bunch of new ones that were a bad batch.

I forgot to mention that the problem happens with any speakerphone use: outside call, intercom call, listening to voicemail messages.

Jim

Re: BCM 450 Speakerphones Cut Out
#149587 10/09/11 05:55 PM
Joined: Jul 2005
Posts: 1,824
Member
*****
Offline
Member
*****
Joined: Jul 2005
Posts: 1,824
what kind of trunks do yoou have

Re: BCM 450 Speakerphones Cut Out
#149588 10/09/11 06:20 PM
Joined: Oct 2006
Posts: 1,262
Yoda Online Content OP
Member
OP Online Content
Member
Joined: Oct 2006
Posts: 1,262
PRI trunks.

Would the PRI make a difference between speakerphone use versus handset use?

Re: BCM 450 Speakerphones Cut Out
#149589 11/30/11 11:07 AM
Joined: Oct 2006
Posts: 1,262
Yoda Online Content OP
Member
OP Online Content
Member
Joined: Oct 2006
Posts: 1,262
Still having this problem on an intermentant basis. It even happened on our high end Crestron connection in the boardroom.

What would cause speakerphone operation to be different than any other connection?

????
Jim

Re: BCM 450 Speakerphones Cut Out
#149590 11/30/11 03:28 PM
Joined: Dec 2003
Posts: 2,067
Moderator-Nortel
Offline
Moderator-Nortel
Joined: Dec 2003
Posts: 2,067
Just for a test - put the MUTE on and see if it still cuts out - just to see if it is the MIC "hearing" too much noise.


If CON is the opposite of PRO
Then what is the opposite of Progress?
Re: BCM 450 Speakerphones Cut Out
#149591 11/30/11 09:14 PM
Joined: Oct 2005
Posts: 4,681
Member
Offline
Member
Joined: Oct 2005
Posts: 4,681
You'll probably find if you back the volume off by a notch or two the problem will disappear. The mic picks up the sound from the speaker and switches to half duplex to xmit mode.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers

Moderated by  MooreTel, NTlayoff, Z-man 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
SV9100 Blue
by conxtel - 05/26/20 03:35 PM
No UM audio
by ILE - 05/26/20 02:14 PM
KXTD816 ringing wrong extension
by ToshiGal75 - 05/25/20 06:02 PM
SV9100 with 10 digit DIDs on SIP
by conxtel - 05/22/20 08:58 PM
SV9100 CP20 Question
by erniejoey - 05/22/20 11:41 AM
Who's Online Now
36 members (Curlycord, justbill, dexman, Daniel, pdxjim911, dans, Professor Shadow, hbiss, Meyery2k, Biztel Cuban Okie Tech, RATHER BE FISHING, newtecky, conxtel, tylan, CSB, ILE, Touch Tone Tommy, Bezzor, westerntelephone, KRRath, mike b, erniejoey, Talbot, gelehu, iatech3800, Rok1215, Droptop, Arthur P. Bloom, mongo5150, vicbob, Yoda, phonman123, Skunky, morephones, nortelvoip, ChrisRR), 464 guests, and 54 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums95
Topics93,720
Posts635,863
Members49,287
Most Online5,661
May 23rd, 2018
Today's Birthdays
kevitosc, MJK
Newest Members
Taulbs, nikauri, Darrel Mullins, fleming23, AKP
49286 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
Bob-o 14
dexman 9
ILE 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners