|
Joined: Jun 2005
Posts: 2,702 Likes: 7
Member
|
OP
Member
Joined: Jun 2005
Posts: 2,702 Likes: 7 |
Is there a way to simulate line appearances on phones with a PRI, at least for incoming?
Customer replaced 12 analog lines with a PRI. They use it pretty much for incoming only. First day they are saying that calls are dropping or recalling, but I think it is because they don't see the call on thier phone when they transfer the call.
I tried my best to explain the differences. I think another point is that they transfer the calls to another switchboard through analog extensions in a hunt group. When the caller disconnects, the other switchboard does not release, so I think they use the Norstar phone to see how many callers are still connected.
I put the target line on the phone and figured out how to add multiple appearances, but when the cal is transfered, the call is removed from the phone.
Version is 7.0. Second switchboard is for a braodcast studio to take callers live on air.
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
PRI DID's are assign target lines. These can indeed be set to appear and ring on a set just like analog lines as you have done, but they are phantom appearances.
If you transfer the call it is no longer on your target line and it becomes available for another call and therefore goes dark.
You can try putting the T1 lines on the phone (lines 1-12) and see if they remain lit.
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
Joined: Jun 2005
Posts: 2,702 Likes: 7
Member
|
OP
Member
Joined: Jun 2005
Posts: 2,702 Likes: 7 |
Thats it what I was 1st thinking, but when I selected line 01, there did not seem to be the options to assign or ring in line assignments.
Thank for your imput.
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Its under terminals and sets > line access
Marv CCNA, CTUB TeleMarv Services (Retired) Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
Forums84
Topics94,262
Posts638,696
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
1 members (nortelvoip),
193
guests, and
243
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|