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Norstar Nam
#149644 09/27/11 07:04 AM
Joined: Sep 2003
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Barry Offline OP
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Have a NAM on the wall at home, seems to be OK, but calls in don't go to mailboxes but loop back to the main menu.

I understand there's a fix for this. Does anyone know?

NT5B74AAAZ NVM 4.0.04A

Nortel Equipment and Telephones
Re: Norstar Nam
#149645 09/27/11 12:22 PM
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in capabilities make sure forward no answer is set to the vm dn

Re: Norstar Nam
#149646 09/27/11 01:14 PM
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Check Forward No Ans rings against DRT rings,, they will conflict. Calls will go to General Delivery mailbox if DRT timer is lower (or the same) as No Ans timer.

Re: Norstar Nam
#149647 10/01/11 02:30 PM
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Barry Offline OP
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No, it's something else.

The call loops back to the main menu regardless of CFNA to VM DN, or DRT.

I heard there was a fix for this problem.

Re: Norstar Nam
#149648 10/01/11 05:52 PM
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what type of KSU and software version of KSU?

Re: Norstar Nam
#149649 10/02/11 10:32 PM
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Have you looked at Common Settings, Control Sets?


THE Bracha, old blond specialist in Rube Goldberg solutions.
Re: Norstar Nam
#149650 10/27/11 08:49 AM
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Did you fix?

If your phone system is 6.0 or higher you will need to upgrade the NAM to 4.1

Or run the REDIRECT patch for NAM.


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Re: Norstar Nam
#149651 10/28/11 09:08 AM
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10:1 odds this a MICS running 5.0. Patch the NAM.


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers

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