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#149644 09/27/11 03:04 AM
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Barry Offline OP
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Have a NAM on the wall at home, seems to be OK, but calls in don't go to mailboxes but loop back to the main menu.

I understand there's a fix for this. Does anyone know?

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#149645 09/27/11 08:22 AM
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in capabilities make sure forward no answer is set to the vm dn

#149646 09/27/11 09:14 AM
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Check Forward No Ans rings against DRT rings,, they will conflict. Calls will go to General Delivery mailbox if DRT timer is lower (or the same) as No Ans timer.

#149647 10/01/11 10:30 AM
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Barry Offline OP
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No, it's something else.

The call loops back to the main menu regardless of CFNA to VM DN, or DRT.

I heard there was a fix for this problem.

#149648 10/01/11 01:52 PM
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what type of KSU and software version of KSU?

#149649 10/02/11 06:32 PM
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Have you looked at Common Settings, Control Sets?


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#149650 10/27/11 04:49 AM
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Did you fix?

If your phone system is 6.0 or higher you will need to upgrade the NAM to 4.1

Or run the REDIRECT patch for NAM.


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#149651 10/28/11 05:08 AM
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10:1 odds this a MICS running 5.0. Patch the NAM.


Marv CCNA, CTUB
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Providing telecommunication solutions in Ottawa Canada since 1990

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