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CP100 works on land line not T-Mobile
#149684 10/05/11 09:23 PM
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Really weird. Customer can call into CP from a land line and has no problem picking up calls. On site tonight I thought the T-mobile problem might be short tones but on pressing the first * the CP responded by saying the call was being disconnected so it acknowledged hearing a single * and then wanted to hang up.

When I called in a second time (again on speakerphone) and pressed a * it said that was not a valid option.

None of this happens with a land line only with T-Mobile and of course T-mobile throws up their hands.

Any ideas? For sure I see a * being dialed and I hear a tone and then the CP goes nuts.

Thanks, Bunnie


THE Bracha, old blond specialist in Rube Goldberg solutions.
Nortel Equipment and Telephones
Re: CP100 works on land line not T-Mobile
#149685 10/06/11 01:58 PM
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What version is the CP ? Some older versions had DTMF problems. And of course Cell phones have their own problems with DTMF.
Have you tried dialing an extension with the cell phone. Try dialing (Example:) 234 (make sure it is a valid ext # and do not use an ext number with the same digit twice, like 224)
If you get ext 223 instead then you know that the CP is hearing a broken DTMF from the cell phones and the 234 probably sounds like 223344.
Of if you get a totally different ext, the tones are not being translated correctly.


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Re: CP100 works on land line not T-Mobile
#149686 10/06/11 06:21 PM
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T-mobile was notorious for having DTMF issues, but it has gotten better. How old is the mobile phone?


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Re: CP100 works on land line not T-Mobile
#149687 10/10/11 07:46 PM
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When she calls in, she gets her extension. Upgrading her phone would be a good idea and she could probably try that from the store before buying. I don't know I could get her to pay for upgrading the CP, she is the only one with the problem.

Thanks for the suggestions, I'm going to suggest she go into T-Mobil and call the voice mail from a few different phones and see if any of them work.


THE Bracha, old blond specialist in Rube Goldberg solutions.
Re: CP100 works on land line not T-Mobile
#149688 10/11/11 03:35 AM
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I think that you are dealing with a T-Mobil carrier issue. Cell phones send packets of info. Sometimes info/data is lost in translation. As long as their service supports a voice conversation they are"out".
Does her phone generate constant DTMF or a burst tone. Have her call you and push a button. The DTMF tone generated may not be long enough for the CP to understand.


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Re: CP100 works on land line not T-Mobile
#149689 10/11/11 05:02 AM
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Quote
Originally posted by Old blond hippity hopping Bunnie:
...she is the only one with the problem.
If you mean she is the only one with that problem when calling with a cell, then, yes, it is HER problem.

In that case she has two options: deal with it or live with it.


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!

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