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Joined: Mar 2001
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OP
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Really weird. Customer can call into CP from a land line and has no problem picking up calls. On site tonight I thought the T-mobile problem might be short tones but on pressing the first * the CP responded by saying the call was being disconnected so it acknowledged hearing a single * and then wanted to hang up.
When I called in a second time (again on speakerphone) and pressed a * it said that was not a valid option.
None of this happens with a land line only with T-Mobile and of course T-mobile throws up their hands.
Any ideas? For sure I see a * being dialed and I hear a tone and then the CP goes nuts.
Thanks, Bunnie
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Former Moderator-Nortel
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Former Moderator-Nortel
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What version is the CP ? Some older versions had DTMF problems. And of course Cell phones have their own problems with DTMF. Have you tried dialing an extension with the cell phone. Try dialing (Example:) 234 (make sure it is a valid ext # and do not use an ext number with the same digit twice, like 224) If you get ext 223 instead then you know that the CP is hearing a broken DTMF from the cell phones and the 234 probably sounds like 223344. Of if you get a totally different ext, the tones are not being translated correctly.
If CON is the opposite of PRO Then what is the opposite of Progress?
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Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
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T-mobile was notorious for having DTMF issues, but it has gotten better. How old is the mobile phone?
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When she calls in, she gets her extension. Upgrading her phone would be a good idea and she could probably try that from the store before buying. I don't know I could get her to pay for upgrading the CP, she is the only one with the problem.
Thanks for the suggestions, I'm going to suggest she go into T-Mobil and call the voice mail from a few different phones and see if any of them work.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Feb 2007
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Member
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Member
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Posts: 330 |
I think that you are dealing with a T-Mobil carrier issue. Cell phones send packets of info. Sometimes info/data is lost in translation. As long as their service supports a voice conversation they are"out". Does her phone generate constant DTMF or a burst tone. Have her call you and push a button. The DTMF tone generated may not be long enough for the CP to understand.
Hodgkin's Lymphoma Survivor! Took a step 20 years back in time. Managing the VHF radio network for the Florida Forest Service. Caloosahatchee District 17.
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
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Originally posted by Old blond hippity hopping Bunnie: ...she is the only one with the problem. If you mean she is the only one with that problem when calling with a cell, then, yes, it is HER problem. In that case she has two options: deal with it or live with it.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
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