atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems KXTD-1232 dead ports!

hello.. today, after moving an extension on the system, 4 digital ports have stopped working suddenly, for no apparant reason. We have a td-1232 setup in 8x32 configuration plus a TVP-100.

We have had a similar problem occur before years ago, where 8 ports stopped working (all 8 ports on an expansion card) and we had to replace the card (under warranty, happened shortly after we had the card installed) but this time the 4 ports that have quit are on the base unit, ports 13-16. So happens that one of these was the port that was moved today (15) Ports 1-12 are still ok, as are ports 17-32 (on the expansion cards) and all the analog ports seem ok.

I reassigned 3 of the unlucky folks to 'spare' ports on the system, but the 4th is SOL cause we're out of ports now. When a phone (Digital) is plugged into one of the affected ports, it makes clicking sounds and all it's lights flash in unison.

If anyone has any idea what's up with this, I would greatly appreciate any insight. Can it be fixed? Has anyone seen this before?

Thanks in advance for any replies!

did you try a reset since the move?

After this problem became apparent, I did power-cycle the system, if that's what you mean by reset. I did not clear the system settings, if that's what you mean.

did you short data pairs at any time with your
punchdown tool thats enough to knock out 4 ports at once a .a backup and a default and a reload
may or may not solve your problem.

Can't say I noticed shorting anything while working at the BIX block, but can't 100% rule it out either.. never know..

hmm.. just talked to the office rats who were moving their cubes.. apparantly, for some genius reason, somebody plugged their phone cord from one wall jack into the other.. apparantly there was a wal-mart M-F extension or something and they plugged that end in first before disconnecting the other end from the wall.. nice.. trying to move their phones around thinking the 'phone IS the extension' grr

so that means the data pair from jack 27 were connected to the data pair from jack 15! suppose that might have fried something in the base unit?

I hate when that happens

at least you can point the finger at them instead
of you

lol.. well like I said.. we've actually had expansion cards just go south for no apparant reason before.. and that time it happened when there was no work being done.. so maybe I'll be a nice guy and say it 'just happened like before'

but seriously, do you think there is any possibility of repair for these 4 ports? or are we fried for good?

if we're fried, guess my only option to regain sufficient ports is to add a second cabinet.. unless you have another suggestion?

I've seen this happen several times with the TD's sometimes if you leave power off long enough it comes back. I've had some that left power off for 15-30 min. and no luck, but then check it on bench a few days later and it works. One of the reasons I stopped sell Panasonic long ago.