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#158162 03/14/07 04:23 PM
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cctech Offline OP
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i have a question about a mailbox on a tvs 100. i have a kxtd 1232 w/tvs100 and on mailbox 120 when a call is transferred directly to mailbox the personal greeting plays, "hi this is nancy please leave a message". this is what they want. when a call is transferred to that station after hours it says " please record your name after the tone". after you say your name it says please wait a moment, and then "hi this is nancy please leave a message". does anyone know why it ask to record your name before playing the greeting? thanks for your help. oh if i transfer to another station it just plays the personal greeting. only on station 120 do i have this problem.

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When a call is tranferred directly to a mailbox, no call transfer features are used (meaning it doesn't go to the station first). After hours it's being transferred from the auto attendant and ringing the station before forwarding to the mailbox. The subscriber has "call screening" enabled and so the system prompts the caller to announce themselves before the transfer is completed.

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cctech Offline OP
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ok, is this enabling done in the personal mailbox options or is it a system feature. thanks

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to turn off this option, call into the mailbox 120 as the owner and dial options 4 then 1 then i think its option 5 to disable.


Moderated by  Carl Navarro, OBT 

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