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#158339 04/04/07 07:10 PM
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I'll try it, but what do you mean by "log in". I have a KX-TVS50 CD, if you need a copy, just let me know.


Burgie13

www.bdtelecom.net

"Don't believe anything that you hear and only half of what you see"
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#158340 04/04/07 07:19 PM
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I didn't remember, but I found it instead. You can download or refer to a 90 subscriber's guide for the same instructions. Log in and dial 6 2 1.
It should give the status and let you change or accept it. You still have to do that at each mailbox.

cn

#158341 04/05/07 10:14 AM
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Cool, I'll try it tonight and get back with you.
Thanks again


Burgie13

www.bdtelecom.net

"Don't believe anything that you hear and only half of what you see"
#158342 04/05/07 04:29 PM
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I tried changing the message waiting lamp notification on each phone but they were all enabled, confusing? There is a also a setting for a "device", not sure if this has anything to do with it. Someone earlier in the post mentioned that if you have the calls forwarded directly to voicemail at night the lamps won't work, is this true and if so, what is the fix?
Thanks again.


Burgie13

www.bdtelecom.net

"Don't believe anything that you hear and only half of what you see"
#158343 04/05/07 07:46 PM
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From some of the things you've written, I believe that all of the mailboxes are set to always transfer to the box. You can call between extensions, but the receptionist transfers a caller directly into mailboxes if a caller is not available. It sounds as if anytime a caller dials an extension through thr AA, it goes directly into the mailbox. The lights will never light if this is true. My suggestion to see if this is true is go into system administration (mbx 999), other features, set up mailbox, assign or edit mailbox. Then enter a mailbox number and check the settings for that box. If you get to " all calls transfer to mailbox " and it's enabled, there is your problem. Disable this feature, call in and go to the mailbox and leave a message. See if the light come on.

#158344 04/06/07 01:47 AM
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Wow this is telephone message waiting, not rocket science. Go to 101, dial 701 and a working extension to leave a message. Does the light work? Go to the receiving phone and dial 700 plus its extension and see if it cancels.

If your lamp system works, it must be something in the vm. A message dropped in a box HAS TO LIGHT the message waiting lamp if everything is set up properly, the status of the "transfer" doesn't matter at all. I'd be checking something stupid like you have to tell the VM what extension owns the mailbox. (lady says the owner of the mailbox is)


Check your integration and message waiting sequence to make sure it didn't get changed. Obviously somethng changed when you did programming, you just have to find out what.

Carl

#158345 04/06/07 10:07 AM
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I may have missed this suggestion.
If you have class of service set up to "Transfer all calls to mailbox" then the message waiting lights will not work, EVER. I pulled lots of hair out the first time I tried to set one up so calls do not try and call the extensions.


Do the job right the first time.
#158346 04/06/07 11:21 AM
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Good suggestion, Stephanie. Welcome back.


Ken
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#158347 04/06/07 11:37 AM
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Steph,
That's what I said!

#158348 04/06/07 12:19 PM
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That's just plain weird. I'm using call BLOCKING and it never rings the extension but plays the "sorry no one is available" message. If I dial "1" it leaves a message in the mailbox and lights the MW lamp.

Of course, my 710x codes still control the extension with call transfer features turned off.

If I go into the System Admin MB and force all calls transfer to MB, all calls go into the MB.

AND YOU'RE RIGHT!!! The MW lamp is suppressed until you turn the feature off :-)

I wonder why that is? VM is circle 2.

Carl

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