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#158349 04/06/07 02:31 PM
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connect your laptop to the tvs - and go into program/utility - at the "$" sign type "PUTD" - this will put the screen into a diagnostic mode.
while watching the screen, call in and leave a test messege for a mailbox. after you hang up, the screen should show if the tvs tries to light the msg lite. (MWL on extxxx)- if it says that it tried to light the lite then yor tvs settings are correct and the problem might be with the td1232. (try reseting dpits - prog 117)
if the screen does not show that it tried to light up the light then try deleting the mailbox and re-assigning it. as long as "extension of owner" is set correctly the light should work - if it still does not work check "others/msg waiting notification" - also check cos settings make sure that "msg waiting notificaion" is enabled.
you can also try resseting "DPITS" in the tvs by going into hardware settings and change the system type to an analog and then back to td1232.

**remember to go back to the utility command and at the "$" sign type "PUTD" again to turn off the diagnostic mode.

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#158350 04/06/07 03:21 PM
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Kevhawk,
I knew someone would have suggested that but I missed it. As far as I know all Panasonic voice mail systems are the same with that feature. I wish they would change it.


Do the job right the first time.
#158351 04/06/07 08:40 PM
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Me too.

#158352 04/09/07 05:50 PM
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Have you looked using laptop, System Parameters, Other Parameters: Outgoing Call ports: at least 1 must be specified.

#158353 04/12/07 09:11 AM
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I had an NEC tech try to move and reprogram a customers Panasonic kxtd and TVS50. He did not use custom service as the greeting and the message lights would not work (as well as many other things). We had to default and start over. He changed the user prompt 819 into the greeting and menu.
Turn off prompts 248,249,250 and 819 and see if you have a greeting. Custom service is easy to work with and you can use one for day and another for night mode.
If you know that you have set this up right, you can delete a mailbox and recreate it to see if you can get the message light to come on. We have seen this from time to time.

#158354 09/05/07 04:56 PM
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we fixed the problem, "all calls forward to mailbox" was on. Turned off on each mailbox and the customer got their lights back on. The calls ring at the phone now for three rings and then go to the voicemail.


Burgie13

www.bdtelecom.net

"Don't believe anything that you hear and only half of what you see"
#158355 09/06/07 07:38 AM
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use send call to vm in the nite
custom service menus if you dont want phones ringing at night, messg lite will still work.

#158356 09/06/07 01:58 PM
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Burgie, thanks for the update!

#158357 09/11/07 12:57 PM
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If you want calls at night to go directly to the mailbox make a night custom service menu and change it to mbox instead of extn in the top portion of the custom service menu. (can't rememeber what the field is called) but you can have dialed extn numbers transfer either to the extn which is the default or to the mbox.

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