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Joined: Mar 2009
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OP
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Hello.
I have a Panasonic KX-TDA 100 installed at my office from a certified technician, but now he doesn't answer my calls.
He has setted for us on OGM -501 a message that says "Welcome. Press 1 for sales 2 for support. Otherwise hold".
I want to: 1 change the outgoing message
and 2: to change selection 2. I want the caller to be forwarded to another extension.
I think I can change these things myself with some guidance.
Please help me!
Can I do it from the digital-phones' screens or should I connect my Panasonic with a PC through USB and then have the technician's Cd Programming?
Can I download anywhere the technician's Programming CD?
THANKS!
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Joined: Jun 2006
Posts: 8,732 Likes: 2
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,732 Likes: 2 |
My question is: WHY isn't he answering your calls?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2005
Posts: 222
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Joined: Dec 2005
Posts: 222 |
Do you owe him money? That's one reason I can think of. Maybe he went out of business.
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Joined: Dec 2005
Posts: 222
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Joined: Dec 2005
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And by the way, you can't download the program to use a PC to program. It is for certified dealers only and we can lose our dealership is it is provided to anyone.
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Joined: Jan 2007
Posts: 1,217
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Joined: Jan 2007
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501? Is that a DISA recording?
Aaron
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Joined: Jan 2007
Posts: 2,116 Likes: 2
Admin
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Admin
Joined: Jan 2007
Posts: 2,116 Likes: 2 |
94Astro, it is a messaging card that you can setup a simple aa bit like disa but limited the recording is a user option but to setup dialing plan you need the of tool
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Jan 2007
Posts: 1,217
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Joined: Jan 2007
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Good to know, must be the SVM card. I gotta play around with one of those. Can you get an SVM card to act like an answering machine? "Sorry we're not in, leave amessage after the beep"
Aaron
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Joined: Mar 2009
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To re-record the greeting you need to dial *361501 tone "record" autodial/store to finish.
The phone you do this from must be set up as a manager in COS so you would have to to do from the phone that you originally recorded the message on.(probably the main operators phone).
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Joined: Jan 2007
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Admin
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Admin
Joined: Jan 2007
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Astro, yes the svm will act as a mailbox very basic though
Billybluelight, that will allow him to record the greeting
But he needs the prog tool to change where option 2 goes
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Jun 2008
Posts: 10
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Joined: Jun 2008
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OBT and Billy Blue, couldn't agree more.
You must change the routing through programming (trained engineer).
To re-record the OGM on the DISA dial *361-MSG No. (501) You will see WAIT in the display you can start your message when the counter appears. Dial *362-MSG No. (501) to hear the message back to check you are happy with it.
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