Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Feb 2010
Posts: 3
OP Offline
Joined: Feb 2010
Posts: 3
Every now and then, I get the opportunity to setup call queuing for my micro business clients.
How do I get a One Extension ICD Group to divert calls to its Mailbox ?
I have 2 receptionists handling separate group of doctors. Each reception has been setup as a one man queue agent. But today one of the receptionist didnt show up, and her calls needed to go directly to voicemail.

How do I get this in on a button programming easily?

I tried Group forward to VM, but it goes to the AA greeting. Tried Group Forward to the member extension but it rings the extension before going to VM.

I dont want the ICD group mailbox here. ONLY the Extension Mailbox should take messages. Want to leave it easy for the receptionist.

Any help would be great.

I don't give discount, I give service !
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Oct 2001
Posts: 4,043
Joined: Oct 2001
Posts: 4,043
O-M-I, welcome
It would be nice to what system model you have.

Joined: May 2003
Posts: 2,924
Joined: May 2003
Posts: 2,924
Ditto Mr G!!!!!!!!!!!!!!!

Moderated by  Carl Navarro, OBT 

Link Copied to Clipboard
Forum Statistics
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
charlotte, Harry Smith, Ritztech
Newest Members
Acme Finishing, jim gray III, Merenth, Service Tech 911, Stephen A
49,703 Registered Users
Top Posters(30 Days)
vvbasti 10
Toner 8
jsaad 6
mfecko 5
Who's Online Now
0 members (), 114 guests, and 29 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5