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Joined: Aug 2009
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yep so you have 2 in the que that doesnt work holding the line and tieing 2 voicemail exts because that is what it would do, were does the 3rd call go ???????

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The 3call goes on hold somehow. I just need an option to remove that 'to continue to hold press 1, other wise i will try your party again' i would like to change that to: "please hold' without having the customer pressing options.

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I guess you will need to find a forum for magicians
and see if they can help you....

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You think that replacing the kx824 with tda50 would help?

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yes absolutely i'dd put 2 msg2's in it and if I were you i'dd bump your tva up to a 4 porter....

what are you running for phones 7700 series?

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kx-t7731

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yep 50G or a TDE 100 would do nicely don't know the rules there but here you need to be a panasonic dealer to purchase and install the tda/e/ncp series!!

if you find that you can't buy the tda a kx-taw 848 will do it !

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Was just looking at 848 software specifically queuing time table and group settings and timers
and sequences and it will do what you want with 4 calls with redundant queuing tables and ogm's without putting weight on the voicemail system
the 5th or 6th calls could be irna to a custom dialing menu that puts you back into the queue ....
your application if you were not looking for big bells and whistles that the TVA 50 has you could do a small call centre with 2 MSG2 Cards And a SVM2
with out the TVa...

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kxtvet,

many thanks for the advise, i noticed with the 848 console you send me that the system has the right queuing features.

i need to upgrade!! smile

Meanwhile, can some1 help me with the latest tva50 console?
i'm using version 2.1.

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if it works you don't need a new one....

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