atcomsystems.ca/forum Forums TDM Business Telephone Systems Panasonic Telephones & Systems This line is busy, to continue to hold press 1 otherwise press 2

TVA50 on KX824

When a caller choose option 1 from the custom menu, and the extension is busy, the caller gets' This line is busy, to continue to hold press 1 otherwise press 2. How can i change this to:

You are caller number ..., please hold.
(without having the caller press 1, 2 etc) or asking the caller for 'what would you like to do'

In one of the settings, Call Queuing Announcement Mode
is on, but still the caller gets "if you would like to hold etc''

How can this be programmed?

Someone can correct me if i'm wrong but you don't get call queuing options while you are in a custom dialing menu only if you are in the auto attendant if you have option 1 defined as transfer to an ext thats exactly what it will do....

press 1 goes to extension 100.

on the 824, ext 100 is in circular group, so if not picked up it goes to 101.

reread my post !! then that is exactly what the tvs is going to do !

In custom Menu, you only have the options for:
1. Mbx
2. Ext
3. Operator
4. Tr to Out
5. Exit
6. Pr Menu
7. Cust. Menu

Thats why i have set to 2.

How do you setup call queuing when the caller choose option 1?

There are no options with regard to announcements about other callers in queue. That is an ACD/UCD function. The only way to alleviate this issue is to change the transfer mode to "blind" or "unsupervised" and forward all stations in the system to voice mail upon no answer, upon busy or both.

you would have to set a port/trunk service to auto attendant then you are not in custom dialing menu
I know were you are going with this and the tvs does't not stack/sequence calls very well and if you have a load of lines more then 2 its a resource hog on a little 2 port tva 50. The way I do it ( I haven't done an 824 since 02 ) I use TDA 50g and OGM card disa and you get a true call queue .....and the tva voicemail catches calls with custom dialing menus if necessary...

Ed,
When the caller press 1, how can i send this to a "group". The group has 10 persons, and when all are busy the caller hears' please hold for the next available repr" instead of voicemail?

Ed there are actually some basic call queuing features in the auto attendant but how the heck would you get them there from a cdm without doing a vm port to vm port transfer....

If you had an extra port and ext available you in theory could add that extra ext to your circular hunt group connect it to a CO port and set port service on that port to auto attendant service.....

S how many co line do you have ?How many voicemail ports?

6 CO lines
2 Voice mail ports.

so you have 2 calls in your que now line 3 rings were does that call go ??? hey wait a minute how are 10 exts engaged and only 6 lines you are clearly
trying to do more than an 824 will do...you don't make sense???

I am going to sleep bottom line is you can't get this system to do what the high end one does....

Even if i try with 3 CO lines, and use
Ext 107 and 108 for VM, its not going.

2 calls in Q, when line 3 rings the caller gets:
This line is busy, if you would like to hold, press 1 otherwise press 2.

i would like this to change to a 'auto hold feature' with call queuing instead of 'if you would like to hold..'

hang it up it wont do it....

Sorry, you got the wrong phone system.
There are ways to trick it.
One would be press 1 transfer to an ext with a loud ringer or strobe that the group can see or hear, then do a directed pickup to answer call.
There are hunt groups, but only circular or terminated, and always start with the same ext and hunt in the order.
In above setup you could have multiple ext with ringers in a hunt group if you are real busy.
You also need more VM ports. Latest firmware will let you run 4 ports APITS.

have 2 people in voicemail checking their 50 messages and were do the 6 lines that are ringing off the hook go?I don't think I want to be you when explaining to the customer that system doesn't do what they want it to...

so lets say your queue idea worked when the 3rd call came in it would ring off the hook untill a vm port was available ....

I am just wondering what happened too the old pick up the phone when it rang went away.....

Remeber that 1 VM can handel 2 calls

yep so you have 2 in the que that doesnt work holding the line and tieing 2 voicemail exts because that is what it would do, were does the 3rd call go ???????

The 3call goes on hold somehow. I just need an option to remove that 'to continue to hold press 1, other wise i will try your party again' i would like to change that to: "please hold' without having the customer pressing options.

I guess you will need to find a forum for magicians
and see if they can help you....

You think that replacing the kx824 with tda50 would help?

yes absolutely i'dd put 2 msg2's in it and if I were you i'dd bump your tva up to a 4 porter....

what are you running for phones 7700 series?

kx-t7731

yep 50G or a TDE 100 would do nicely don't know the rules there but here you need to be a panasonic dealer to purchase and install the tda/e/ncp series!!

if you find that you can't buy the tda a kx-taw 848 will do it !

Was just looking at 848 software specifically queuing time table and group settings and timers
and sequences and it will do what you want with 4 calls with redundant queuing tables and ogm's without putting weight on the voicemail system
the 5th or 6th calls could be irna to a custom dialing menu that puts you back into the queue ....
your application if you were not looking for big bells and whistles that the TVA 50 has you could do a small call centre with 2 MSG2 Cards And a SVM2
with out the TVa...

kxtvet,

many thanks for the advise, i noticed with the 848 console you send me that the system has the right queuing features.

i need to upgrade!!

Meanwhile, can some1 help me with the latest tva50 console?
i'm using version 2.1.

if it works you don't need a new one....