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#167086 09/14/10 10:01 AM
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Hey guys I promised to update this post if any of the fixes worked. Carl's recommendation worked. The 2nd digit was set to 1 second, so we bumped it up to 3 seconds and all these calls and complaints stop coming to my desk!

It was a tough one as I type fast on most technology devices so when I was trying it and teammates it always worked and the call would go to the extension. Then one day I had a "slow moment" and heard the system try to transfer my call 1second after I dialed the first digit.

Oy talk about a factory error. I even had to pass it on to our phone rep. Im like you might need this!

Thanks again!

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#167087 09/14/10 10:39 AM
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Thanks for the update. KXT strikes again!!

#167088 09/14/10 11:27 AM
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I am not sure what you mean is this some reference to baseball are we in some sort of competition ??

#167089 09/14/10 01:26 PM
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Baseball? No. Just congrats for good advice on voice mail. From OBT and Carl. I thought only KXT put it in. Read to fast.
The programmer missed what is second nature to most VM programmers that are using 1 digit menus or not.
Which is make time between 1st and second digit at least 2 seconds
on dialing menus. Something I do always, but never thought about when reading about the problem.
No offense meant to anyone.

eek eek :bow: :bow: :banana: :banana: :db: :db:

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