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Okay I just installed a new TDE-100 system and I forgot where this option is. Right now when the phone is picked up, its in intercom mode. I want to change this so it picks up a CO right away... i forgot where in the vast programming menu this is... anybody recall???
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PROGRAM 19x where x=0 for none, 1 for idle CO, 2 plus GCO or number for group, or 3 (+ext) for intercom.
It's part of Extension customization in the OM.
Carl
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You can set this in the Console and copy/paste to all if needed.
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If using PDN keys, there is no Intercom button.
If Idle pref is set- go off hook , either by speaker key or pick handset, PDN button lights with outside line. Push PDN button first, it is in intercom mode.
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I dont thikn you guys are following me... within the programming software, where is this option.
All we want is so that when they pickup the handset, it picks up a CO instead of going into INTERCOM mode by default... i just forgot where in programming it is. Not sure what your talking about brokeda about console and copy/pasta and PDN keys... there is an intercom button on the phones, it says "INTERCOM"...
Carl thanks for the help, any idea whee that is in the software, as im doing this remotely for the client.
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Moderator-Nortel, Computers, General
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Must be something like "Prime Line" setting if it's like Nortel
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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In the programming software go to 4.1.1. That is extension, wired extension and then extension settings.
From there go to the tab at the top labeled "Option 2." You will see one column labeled pickup dial set and another column labeled pickup dial number. Easiest way to do this is put the pickup dial number to 9 and then make sure to set the pickup dial set column to on.
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4.1.1 Option 4 Outgoing Preferred Line change from ICM/PDN to IDLE
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WRONG Pickup dial pertains to single line sets
Its is 4.1.1 you got that part right but its tab /option 4 and its the fourth column titled "Outgoing Preferred Line" Change all exts that apply from ICM/PDN to Idle !! And that is the same as doing a program 19 from your own set like Carl said!!
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I don't know what is so hard about this.
Most customers want this and if so I set all digital ext for Idle line preference.
I use the console because it's faster than walking around to each extension.
PDN is what Pan calls a Multi-use intercom Button , like a Norstar DN Button.
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