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Joined: Dec 2002
Posts: 25
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Joined: Dec 2002
Posts: 25 |
I am having problems getting a Telrad system to forward calls.
I'd like to use the auto attendant/follow me method so I can control the times of fowarding.
I've made the following system modifications...
In the mailbox...
[4] Mailbox options
[3] Auto Attendant
[2] AAT Service [1] Internal (busy/no ans)
[3] Fowarding [4] Follow Me
[1] 1st Follow Me
[1] Follow Me
[1] Activate
[1] New Messages
[3] Dial Number 9Wxxxxxxxxxx
[5] Select Method [2] Regular Phone
Unfortunately, this does not have any effect! Any help would be greatly appreciated!
Thanks,
Matt
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Try 9*xxxxxxxxxx# as your number
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Aug 2002
Posts: 4,925 Likes: 1
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Administrator
Joined: Aug 2002
Posts: 4,925 Likes: 1 |
Do you have a IVM, Imagen or Emagen?
What level of software?
Do you use dial 9 for LCR?
[This message has been edited by SSPhone (edited December 02, 2002).]
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Joined: Dec 2002
Posts: 25
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OP
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Joined: Dec 2002
Posts: 25 |
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Russ runs a local service and private tech center. [/url]
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Joined: Dec 2002
Posts: 25
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OP
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Joined: Dec 2002
Posts: 25 |
The 9*xxxxxxxxxx# did not work. If there is no answer, it dumps into voice mail.
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Joined: Dec 2002
Posts: 25
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OP
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Joined: Dec 2002
Posts: 25 |
No LCR, just an outside line
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Joined: Dec 2002
Posts: 25
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OP
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Joined: Dec 2002
Posts: 25 |
Question: Does the follow me activate/deactivate take precedence over the programmed start/stop times??
Thanks!
Matt
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Joined: Aug 2002
Posts: 4,925 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,925 Likes: 1 |
what do you use to make a call out from your desk phone?
Dial 9 the number?
Use line key?
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Can you go into your Voice mail and look at how they are set up? It sounds like you have it set to go to voice mail in your no answer and busy no answer and it is overiding your mail box settings you entered. Take a look in there and see what you have set up.
Russ runs a local service and private tech center. [/url]
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