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#172017 03/02/04 09:28 AM
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Crabb Offline OP
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Just wondering how or why this works the way it does.

Call comes into Telrad system and AA answers-caller dials extension needed and the display loses CID info- just list voicemail. However if the caller opts out to operator the CID info comes across.
So my question to you Telrad guys (DTMF/SS) is there a way to pass the CID to the phone when the extension is dialed from the AA?

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#172018 03/02/04 09:52 AM
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I'll call you


Russ runs a local service and private tech center.

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#172019 03/02/04 12:17 PM
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I am sure DTMF has solved this by now but if you set the Imagen to do a unscreened transfer the CID will display before the call is answered. The CID displays now after the call is answered doesn't it?

#172020 03/02/04 12:36 PM
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Yes it does SS, I got with him and set him up with the APG, I may have him call you on it as you are much better at doing it then i am, I always have problems with the DOS commands, i haven't worked with them in so long.


Russ runs a local service and private tech center.

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#172021 03/03/04 01:03 AM
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don't forget call forward no answer to the voice mail

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<font face="Verdana, Arial" size="2">Originally posted by dtmf:
Yes it does SS, I got with him and set him up with the APG, I may have him call you on it as you are much better at doing it then i am, I always have problems with the DOS commands, i haven't worked with them in so long.</font>

#172022 03/03/04 09:33 AM
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Edited the APG file to unscreended and CID shows up before picking up the line.

Thanks

#172023 03/05/04 10:56 AM
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Tony, long time no hear how have you been.


Russ runs a local service and private tech center.

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