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Joined: Aug 2003
Posts: 268
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OP
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Joined: Aug 2003
Posts: 268 |
Is it possible to force a caller to leave a message in a mailbox as opposed to pressing 0 to get the operator. This would be for just one mailbox, not all. This is a business using one DID to operate a separate company. If it's possible, how would I do it on the IVM 4.00J?
M.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Do you want it to go right into the mailbox and thats it?
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Joined: Aug 2003
Posts: 268
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OP
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Joined: Aug 2003
Posts: 268 |
They have a number that rings a DID extension. If that person does not answer, it goes to VM. At that point, they do not want the caller to be able to press zero, and get to the front desk, or anywhere else for that matter. Leave a message or hang up.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
In the Auto Attn menu for that mailbox set it to 2 (record)
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Joined: Aug 2003
Posts: 268
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OP
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Joined: Aug 2003
Posts: 268 |
I passed this along to the customer, and they are stating that the IVM parameters for that mailbox include Auto Attendant service, but the options are yes or no.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
They do this from the mail box itself.
you have mail
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