Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Stutter Dial Tone
#174734 08/13/07 08:12 AM
Joined: Aug 2007
Posts: 4
JC1 Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 4
I currently have a Telrad 1000 switch with ImaGEN Voicemail. On one of the analog extensions, I receive a stutter dial tone when taking it off hook. When checking the voicemail box for a message, there are no new or old messages. Can something else in the system cause a stutter dial tone? I've deleted the voicemail box, as well as the extension (in the Telrad switch). When I re-create the extension, without Voicemail, I still receive the stutter dial tone. I've also disconnected all phones from the Telrad port. I've also reset the Telrad cards, I've moved the extension to a different port, and also rebooted the ImaGEN desktop computer.

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: Stutter Dial Tone
#174735 08/13/07 10:09 AM
Joined: Dec 2005
Posts: 818
Member
Offline
Member
Joined: Dec 2005
Posts: 818
I am not too familiar with the telrad systems.....but is this on a PRI/T-1 or POTS lines? I have seen this with a PRI before...it was weird, but it was not servicer affecting in the least.

Steve

Re: Stutter Dial Tone
#174736 08/13/07 10:34 AM
Joined: Dec 2006
Posts: 1,516
Member
Offline
Member
Joined: Dec 2006
Posts: 1,516
Check to see if the local provider has also assigned and activated voicemail to this line.

Re: Stutter Dial Tone
#174737 08/13/07 11:00 AM
Joined: Aug 2007
Posts: 4
JC1 Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 4
Hey Steve,

We do have a PRI/T-1. This issue just came up. We've had the system, and the T-1 for about 4 years. The stutter dial tone has been on one extension for about a week know, and just today we've discovered it on another extension. This latest extension was checked last Friday for stutter dial tone, and all was normal. It started sometime this weekend. Thanks.

Re: Stutter Dial Tone
#174738 08/13/07 11:08 AM
Joined: Aug 2006
Posts: 1,680
Moderator-Iwatsu
*****
Online Content
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,680
Try SENDING a voicemail message to the affected extensions and retrieving them normally, giving the voicemail system an opportunity to turn off the notification to that extension.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Re: Stutter Dial Tone
#174739 08/13/07 11:34 AM
Joined: Feb 2005
Posts: 439
Member
Offline
Member
Joined: Feb 2005
Posts: 439
Is that phone setup with a preffered connection to an outside line? or do you have to dial a "9" to get outside the internal dial tone? If so, is that line on the PRI?

does the studder stop after a few seconds, or does it continue until buttons are pressed or times out?

If it stops after a few secs, then it sounds like voicemail box from your provider. if it is an intermitent issue, it might be grabbing a line that has a voicemail box assigned from your provider.

Re: Stutter Dial Tone
#174740 08/13/07 11:49 AM
Joined: Aug 2007
Posts: 4
JC1 Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 4
I did try to send a voicemail t the affected extensions, but still had no luck. Also, all our extensions do not have a preffered connection to an outside line. We have to dial a "9" to get outside the internal dial tone. It is a PRI/T-1. Also, the stutter does stop after a few seconds. I went through and dialed our specific code to grab each and everyone of the outside lines we have (one at a time), and none of those have the stutter dial tone. None of our lines have voicemail from the provider. Thanks.

Re: Stutter Dial Tone
#174741 08/13/07 12:55 PM
Joined: Dec 2006
Posts: 1,516
Member
Offline
Member
Joined: Dec 2006
Posts: 1,516
I would still perform the following test to completely rule out any causes from the provider:

1. Place a test call from the affected analog extension, keeping that call in-progress.

2. From a separate line outside of the system or a cellphone, place a call to that extension to confirm the call is being correctly diverted to the ImaGEN voicemail system (versus a separate voicemail box at the provider).

Re: Stutter Dial Tone
#174742 08/13/07 02:10 PM
Joined: Aug 2002
Posts: 4,913
Administrator
Offline
Administrator
Joined: Aug 2002
Posts: 4,913
Holy Cow guys the SLT port is forwarded. You get broken dial tone from both message waiting (from voicemail or other extension) but also if the port is forwarded.
Can I ask what software level is the system?

Re: Stutter Dial Tone
#174743 08/13/07 04:07 PM
Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
Offline
Moderator-Telrad
Joined: Aug 2003
Posts: 1,281
Ya, Sorry Me or SS were late. This is a funny post. The EXT is forwarded probably, as SSphone says. If you deleted the mailbox and cancel the message code (#63 DEFAULT) IT CAN ONLY BE FORWARED.
We need the right version to tell you the cancel code. I think this will work. #7352,

Page 1 of 2 1 2

Moderated by  SSPhone, tony3866 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
7100 Lan Printer Error
by RM SYSTEMS - 09/28/20 02:27 PM
Caller wait list
by Hofman telekom - 09/28/20 11:27 AM
TDA50G power consumption
by kenc - 09/27/20 01:23 PM
Who's Online Now
33 members (newtecky, EV607797, nortelvoip, metelcom, hitechcomm, hbiss, aweaver, RATHER BE FISHING, Keyset6, Bob3470, Carl Navarro, dexman, gertter, justbill, JBean3329, Coral Tech, BobRobert, Hanale, nameless, jab1780, Professor Shadow, Bull Tone, crazy canuck, STS E, Yoda, RM SYSTEMS, Ruben, MarvinACE, Darman951, Memphisribs, xware, Telesystems, Touch Tone Tommy), 468 guests, and 50 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,975
Posts637,355
Members49,356
Most Online5,661
May 23rd, 2018
Today's Birthdays
betsy, Cabling Lady, jcorsell, MVSpeed, sherif
Newest Members
xware, Adam19871, tmr-afmk, Big Alan, simsh
49355 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 34
hbiss 12
ABLE1 10
Ruben 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners