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Joined: Aug 2003
Posts: 268
Member
Member
Joined: Aug 2003
Posts: 268
Telrad 128 6.05 and IVM 4.00. What do I need to accomplish Dial By Name on this system setup?

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Joined: Aug 2003
Posts: 1,281
Moderator-Telrad
Moderator-Telrad
Joined: Aug 2003
Posts: 1,281
Your version are off. Some feature won't work it the version 4.00 voicemail when you're version 6 on the phone system. Like MSG Monitor for a fact.

But I think your in luck with Dial By Name.

Call into the Auto Attendant and make sure when you hit 3 you get the option for DBN. If not you will have purchase some tech support from a Moderator.

If you do then go into the voicemail (from the PC),
4 Voicemail Programing
Then Password
3 System Directory numbers
use your arrow keys to get to a mailbox
Press f-4 to enter the users name.
Important to have the name greeting record properly.

Good Luck

Joined: Aug 2002
Posts: 4,932
Likes: 1
Administrator
Administrator
Joined: Aug 2002
Posts: 4,932
Likes: 1
I think he's going to need AppGen also Tony.
But what he really needs is a IPeX upgrade and give that 15 year old PC a rest.

Joined: Aug 2003
Posts: 268
Member
Member
Joined: Aug 2003
Posts: 268
Absolutely right SS, but this customer has hit some rough times(laid off the receptionist, thereby inquiring about DBN). They are in "keep it flying with bubble gum and tin cans" mode. The system is first in line(they tell me) when things turn around for them.


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